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Delete Your Account and Data

Applies to: Nailing.AI (iOS app and app.nailingai.co) — Nailing AI L.L.C.

You can delete your account and the data belonging to it at any time, from inside the app or from the website. You do not need to contact us first, and you do not need an active subscription.

1. Delete from the iOS App

  1. Open the app and go to Profile & Settings.
  2. Scroll to the bottom and tap Delete account.
  3. Write a short reason (at least 20 characters) and confirm. This is the only field we ask for.
  4. We send a confirmation link to the email address on your account. The link is valid for 24 hours.
  5. Open the link. Your account is only closed after this step.

The two-step flow exists so a lost or borrowed phone cannot wipe your account. Until you open the emailed link, nothing is deleted.

2. Delete from the Web

  1. Sign in at app.nailingai.co/settings/security (Account → Security).
  2. In the Delete account section, type your account email to confirm, write a short reason, and submit.
  3. Open the confirmation link we email you (valid for 24 hours).

3. If You Cannot Sign In

Email [email protected] from the address registered on the account and ask us to delete it. We verify that the request comes from the account owner, then perform the deletion manually. Such requests are completed within 30 days, usually much sooner.

4. What Happens Right After You Confirm

  • All of your boards are hidden immediately and become inaccessible.
  • Your email address is released from the account, so you can register again from scratch with the same address.
  • An active subscription billed through us (Stripe) is cancelled.
  • Your account can no longer be signed into.

5. What Is Deleted

Within 30 days of confirmation your account is permanently erased, including:

  • Your profile and login record
  • Boards, canvas content, and notes
  • AI conversations, conversation summaries, and chat memories
  • Video analyses, transcripts, and script notes
  • Competitor lists and competitor reports
  • Calendar events
  • Usage logs, credit records, and credit history
  • Your subscription record
  • Files, images, and videos you uploaded (deleted from storage)
  • Consent records and any pending background jobs

The 30-day window exists so an accidental deletion can still be reversed on request. During that window the account is already closed and unusable. After it expires the purge is automatic and irreversible.

6. What We Have to Keep

  • Payment and invoice records: retained by our payment provider for the period required by tax and accounting law. These contain transaction data, not your canvas content.
  • Security and system logs: up to 90 days, then deleted automatically.
  • Anonymized/aggregated statistics: kept in a form that can no longer be linked back to you.

7. Two Things Worth Knowing

  • App Store subscriptions are not cancelled by deleting your account. If you subscribed inside the iOS app, the subscription belongs to your Apple ID. Cancel it in Settings → [your name] → Subscriptions on your device, otherwise Apple will keep billing you.
  • Remaining credits and unused subscription time are not refunded when you delete your account.

8. Deleting Only Part of Your Data

You do not have to delete the whole account to remove data:

  • Delete individual boards, notes, or nodes directly in the product.
  • Under Account → Privacy you can export or erase the memories the AI has inferred from your chats, without touching anything else.
  • You can turn off marketing emails and analytics cookies in the same section.

9. Contact

For the full picture of what we collect and why, see the Privacy Policy. For general help, see Support.