OctiNailing.AILegal and support
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Support

Help for Nailing.AI on the web and in the iOS app.

1. Contact Us

  • Email: [email protected]
  • App: Nailing.AI (iOS and web)
  • Provider: Nailing AI L.L.C.
  • Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA

You can also reach us without leaving the product: open the Help panel inside the app and write to us there.

Response times

  • Typical reply: same day
  • Latest reply: within 2 business days
  • Data-protection requests (access, correction, erasure): within 30 days, as stated in our Privacy Policy

We are a small team, so replies come from a real person rather than a ticketing bot. To get a faster answer, include: the email address on your account, whether you are on iOS or the web, the app version (iOS: Profile & Settings, at the bottom of the screen), and a screenshot of the problem.

2. Frequently Asked Questions

What is Nailing.AI?

Nailing.AI is an AI-assisted research and content-planning canvas for creators. You collect videos, notes, documents and links on a board, and the AI works on top of that material with you.

I can't sign in

You can sign in with Sign in with Apple, Google, or email and password. If you first registered with Google or Apple, use that same method — a password login will not find the account. Forgot your password? Use "Forgot password" on the login screen; the reset link is valid for a limited time, so request a new one if it has expired.

What are credits and how are they spent?

Credits are the usage unit for AI features. AI chat and image generation consume credits based on the amount of text and the model used. Video transcription and video analysis are free. Your monthly credits reset at the start of each billing period; credits from a purchased pack are not wiped by that reset — they carry over and stay usable while you have an active paid subscription.

How do I upgrade, change, or cancel my plan?

  • Purchased on the web: manage it under Account → Billing at app.nailingai.co/settings/billing. Cancelling stops the renewal; your plan stays active until the end of the paid period.
  • Purchased inside the iOS app: the subscription belongs to your Apple ID. Manage or cancel it in Settings → [your name] → Subscriptions on your device. We cannot cancel an App Store subscription on your behalf.

How do refunds work?

My purchase is not showing up

Payment confirmations can take a minute to arrive. Close and reopen the app, or sign out and back in. If the plan or credits are still missing after a few minutes, email us the receipt and the email address on your account and we will fix it manually.

Do the app and the website share the same account?

Yes. The iOS app and app.nailingai.co use the same account and the same boards — sign in with the same method on both.

A video or transcript failed to load

Private, age-restricted and deleted posts cannot be fetched. For very long videos, processing runs in the background and can take a few minutes. If it keeps failing, send us the link.

How do I delete my account and my data?

See Deleting your account and data for the in-app steps and what gets erased.

Where can I report a bug or request a feature?

Email [email protected] with steps to reproduce and a screenshot or screen recording. Bug reports go straight to the person who writes the code.

3. Privacy and Legal

Nothing here answered your question? Write to [email protected] — plain language is fine, we do not need a ticket format.